Are you in search of distant chat agent jobs the place you don’t have to speak on the cellphone? Hold studying; this publish has you lined.
Again after I was in school, I labored for a telemarketing firm. Whereas the gig itself was versatile and paid effectively, it exhausted me. Most of the time, individuals didn’t wish to converse on the cellphone (which I get), so I must take care of their anger, irritation, and plenty of curse phrases and hang-ups.
Over time, I dreaded entering into to work. After school, I labored for Medicaid doing prior authorization for nursing visits and residential medical gear. Once more, I used to be on the cellphone for lengthy durations coping with disgruntled suppliers — no enjoyable!
Whereas many work from home jobs are phone-based, the Web has opened up a brand new breed of customer support that doesn’t require being on the cellphone.
In truth, stay customer support chat is turning into increasingly more fashionable on daily basis. A few of these on-line chat agent jobs require background information of a selected space, and lots of of them require you to kind a sure variety of phrases per minute, so be sure you learn the entire wonderful print earlier than making use of.
What Are the Necessities For Being a Distant Chat Agent?
To turn into a web based chat agent, most firms require candidates to have a highschool diploma or GED, wonderful written communication expertise, and a quick and correct typing pace. Many firms additionally require at the least one 12 months of customer support expertise; nonetheless, there are some firms that can rent inexperienced persons with none expertise. You’ll additionally want a pc or laptop computer, a hard-wired, dependable web connection, and a quiet place to do your work.
17 Distant Chat Agent Jobs You Can Do From Dwelling
Distant chat agent jobs are in excessive demand. There are normally extra candidates than there are open positions. In case you’re set on being a chat agent, you’ll have to test with these firms often to see if any new openings come up. If they provide e mail job alerts, I extremely recommend signing up for them so that you just don’t miss any new openings.
1. The Chat Store – Reside Chat Agent
The Chat Store sometimes has openings for stay chat brokers. For these work at home positions, you could meet the next standards:
- You should be a quick and correct typist (65 WPM to 80 WPM) with wonderful communication expertise.
- The Chat Store solely hires within the UK, Florida, Georgia, Tennessee, and Texas.
- In line with Glassdoor.com, the typical wage is $19 per hour; these are W2 positions.
- The Chat Store will get a 3.9-star score on Glassdoor.com.
2. Concentrix – Dwelling Agent
Concentrix supplies enterprise options to all kinds of firms, and typically they contract with firms who want distant chat brokers. These positions are likely to fill quick, so that you’ll wish to test with them periodically for openings.
- On-line chat associates are accountable for offering fundamental to advanced buyer and technical assist.
- Hires in most states within the US, in addition to international areas.
- In line with Certainly, the typical pay is at the least $14.32 per hour; these are W2 roles.
- Concentrix will get a 4-star score on Glassdoor.com.
3. Guitar Heart – CHAT Agent
Guitar Heart sometimes has full-time distant and hybrid job openings for distant chat and gross sales brokers. These positions are typically location-dependent, and brokers will need to have the next {qualifications}:
- Candidates must be music lovers and have a ardour for serving to individuals.
- You’ll want a highschool diploma or GED and at the least two years of expertise.
- You could have the ability to kind 30 phrases per minute (WPM).
- Use the key phrase distant whenever you’re looking on their web site.
- Guitar Heart will get a 3-star score on Glassdoor.com.
4. LiveChat – Help Hero
LiveChat sometimes has distant job openings for assist heroes (chat brokers). The pay fee for this function is unknown.
- You’ll want quick and correct typing expertise, at the least 40 WPM.
- Will need to have an ideal command of the English language.
- LiveChat, which is owned by Textual content, receives a 4-star score on Glassdoor.com.
LiveWorld hires part-time social media brokers to carry out duties like social media moderation, buyer assist, engagement, and monitoring.
- Will need to have 2-3 years of expertise in on-line moderation and robust typing expertise.
- Will need to have the provision to work some nights, weekends, and holidays.
- I heard from one reader that this place pays minimal wage.
- LiveWorld will get a 3.3-star score on Glassdoor.com
6. ModSquad – Mods
ModSquad contributors specialise in digital engagement, comparable to moderating content material, chatting with prospects, managing communities, dealing with buyer assist, and updating social media accounts.
- On this function, you’ll work as an impartial contractor.
- You possibly can create your individual schedule and choose the tasks you’re employed on.
- At the moment has contractors in 90 international locations world wide in 50 completely different languages.
- In line with Glassdoor.com, the typical pay is $19 per hour.
- ModSquad will get a 3.6-star score on Glassdoor.com.
Associated Content material: Distant Discussion board and Chat Moderator Jobs
7. The Trevor Challenge – Chat and Textual content Counselors
The Trevor Challenge is a useful resource for LGBTQ youth who want emotional assist. They rent on-line chat and textual content counselors to assist LGBTQ youth across the clock.
For these positions. you could:
- Have wonderful, quick, and assertive communication expertise.
- They rent in america and Mexico and are open 24/7, twelve months a 12 months.
- These are W2 positions that include advantages.
- The Trevor Challenge will get a 2.5-star score on Glassdoor.com.
8. OutPLEX – Buyer Service Rep
OutPLEX sometimes hires on-line chat assist brokers within the US, Columbia, and the Dominican Republic. Brokers might have to make cellphone calls to resolve points. For these positions, you must:
- Be capable of kind 30-50 WPM with zero errors.
- You’ll want a highschool diploma and a Home windows Working System.
- Will need to have wonderful spelling, grammar, and communication expertise.
- The common pay is $16 per hour, plus advantages.
- OutPLEX will get a 4.4-star score on Glassdoor.com.
9. Site123 – Gross sales Chat Specialist
Site123 hires US-based distant gross sales chat specialists to help prospects through chat and e mail. To use for these roles, you’ll have to submit a resume to [email protected].
- Have to be tech-savvy and perceive the web site builder area.
- It’s worthwhile to have confirmed expertise in gross sales and customer support.
- Have to be educated of social media platforms like Fb, Twitter, and LinkedIn.
- Site123 will get a 4-star score on Glassdoor.com.
10. SiteStaff – Chat Host
SiteStaff hires skilled chat hosts who’re in a position to deal with 3-4 ongoing conversations on the identical time.
- You should be positioned in Denver, Colorado.
- Should have the ability to kind 65-75+ WPM.
- You could have wonderful punctuation, grammar, and spelling.
- Bonus factors for those who’re bilingual.
- SiteStaff will get a 3.5-star score on Glassdoor.com.
11. Foundever – Buyer Service Brokers
Foundever, previously the Sitel Group, hires full-time and part-time W2 staff to offer customer support to manufacturers from across the globe.
- Many roles embody cellphone work, however they do sometimes have chat, e mail, and social media positions accessible.
- The common pay fee is $14 per hour, in line with previous job openings.
- Foundever hires inexperienced persons with a highschool diploma or GED.
- Some positions are location-dependent.
- Foundever will get a 3.6-star score on Glassdoor.com.
12. Hopper – Journey Expertise Brokers
Hopper hires full-time brokers with at the least two years of expertise utilizing a worldwide distribution system (Sabre, Apollo, or Amadeus).
- On this function, you’ll help prospects utilizing e mail and chat.
- Hopper gives a aggressive wage and intensive advantages, together with medical health insurance.
- They rent staff from all world wide.
- Hopper will get a 3-star score on Glassdoor.com.
13. Robert Half – Buyer Help Brokers
Robert Half is a staffing company that always has distant job openings for buyer assist and social media brokers who deal with inquiries through chat, e mail, social media, and textual content. For many jobs, you’ll want wonderful communication expertise, consideration to element, and good time administration expertise.
- Positions are location-dependent.
- Robert Half has distant short-term, everlasting, and contract positions.
- Wage varies based mostly on many components.
- Robert Half will get a 3.8-star score on Glassdoor.com.
14. Wayfair – Chat Gross sales Brokers
Wayfair hires distant employees from the US, Canada, Germany, India, Poland, the UK, China, and Eire. For these distant chat jobs, you’ll want:
- Typing pace of 45 WPM.
- Two years of gross sales or service expertise.
- Have to be comfy working in a fast-paced surroundings dealing with a number of chat messages without delay.
- The place comes with hourly pay and month-to-month bonuses, and your gear is offered.
- Wayfair will get a 3.1-star score on Glassdoor.com.
15. Chatdesk – Chatdesk Knowledgeable
Chatdesk is a New York-based firm that hires freelance buyer assist brokers to deal with inquiries through social media (Fb, Instagram, Twitter (X), and TikTok), e mail, textual content, and chat. Shifts are versatile, and you’ll work days, nights, and weekends. For these entry-level roles, you’ll want the next:
- Not less than 18 years of age.
- Glorious communication expertise and a focus to element.
- Your personal laptop and web entry.
- Chatdesk will get a 3.3-star score on Glassdoor.com.
16. InboxDone – Inbox Managers
InboxDone hires US-based freelancers to handle e mail, social media, assist desk tickets, and different administrative duties. For these part-time positions, no expertise is required, however you must have wonderful communication expertise, be detail-oriented, and have a excessive degree of empathy and emotional intelligence. In these roles, you possibly can work from wherever, and also you’ll have a versatile schedule.
- Beginning pay fee is $16-$17 per hour, plus paid holidays and bonuses.
- You’ll want to offer your individual laptop computer and web connection.
- InboxDone will get a 4.8-star score on Glassdoor.com.
17. Upwork – Chat Help Specialist Jobs
Upwork is a contract market the place freelancers can join with firms that want their expertise. With Upwork, you possibly can create a profile that showcases your expertise and experience, and you can even browse freelance assignments on the location and submit bids for gigs that you just’d prefer to work on.
One chat agent job that I discovered was for a chat agent to reply questions on insurance coverage through textual content, e mail, and thru their app, and the pay fee was $12.50-$22.00 per hour.
Upwork does cost a price for utilizing their platform, and charges could be seen beneath:
- $0-$500 in earnings – 20% service price
- $500.01-$10,000 in earnings – 10% service price
- $10,000.01 or extra in earnings – 5% service price
Since Upwork isn’t the hiring firm, remember to educate your self on widespread work at home scams. It is best to by no means pay for gear (check-cashing rip-off), purchase reward playing cards, settle for funds off of Upwork, or give out private data. Learn these rip-off prevention ideas earlier than getting began on the platform.
Different Methods to Discover On-line Chat Jobs
In case you’re looking the online and see {that a} web site has a stay chat agent field perform, look on their profession web page and see in the event that they rent distant chat brokers. Some firms use third-party employers to fill their chat agent positions, however others rent in-house. And a few chat agent capabilities are automated by way of synthetic intelligence (AI), nevertheless it’s value exploring to see if the corporate is likely to be hiring. You possibly can normally discover a hyperlink to the corporate’s profession web page of their web site’s footer.
Different avenues to discover are enterprise course of outsourcing (BPOs) and staffing web sites like Conduent, Kelly Companies, Randstad, and Adecco. Not solely have they got distant job openings, however you possibly can different discover these one-off job alternatives for chat assist brokers.
Can You Tolerate a Little Telephone Work?
In case you’re in search of extra chat agent jobs, try FlexJobs – they’ve many to select from. Simply just be sure you totally learn the job description. Many stay chat agent jobs require some cellphone assist, so for those who’re towards being on the cellphone, you’ll wish to make it possible for the place is 100% on-line chat, e mail, and social media.
In case you are OK answering some inbound cellphone calls, firms like 5CA, Amazon, Apple, NexRep, Omni Interactions, OneSupport, Smith.ai, and Wrrk provide dwelling chat jobs that mix cellphone, e mail, chat, and social media work.
Get Paid For Sexting?
One phrase of warning: cellphone actresses’ chat agent jobs are intercourse chat operator jobs. I would like you to know what you’re making use of for for those who run throughout these job postings. I don’t cowl this chance or cellphone intercourse jobs on the location. In case you’re enthusiastic about working from dwelling as a chat intercourse operator, WAH Adventures has a listing of hiring firms.
Greatest On-line Chat Help Jobs
In case you’re nonetheless not discovering your dream on-line chat job, test to see for those who can join job alerts out of your favourite firms and job boards. This fashion, you’ll be the primary to learn about present chat job openings.
As extra firms log on with their companies, extra distant chat agent jobs will turn into accessible, and I’ll proceed to replace this record as new ones pop up.
Make sure you join our publication; the place we ship out extra distant chat job alternatives!
Do you will have a distant chat assist job? Which firm do you’re employed for? Drop us a notice; we’d love to listen to from you!
Initially printed January 21, 2015. Content material up to date January 2024.