Personal Development

Claire Hughes Johnson, Constructing Stripe from 160 to six,000+ Workers — The way to Take Radical Possession of Your Life and Profession (#724)

1 March 2024
Bourahima


Illustration by way of 99designs

“There are two gaps that I believe are actually arduous. One is individuals who can’t cease being victims, and the opposite hole is—I name it ‘self-awareness hole,’ the place they assume they’re the perfect on the planet.”

— Claire Hughes Johnson

Claire Hughes Johnson (@chughesjohnson) at present serves as a company officer and advisor for Stripe, a worldwide expertise firm that builds financial infrastructure for the Web. Claire beforehand served as Stripe’s chief working officer from 2014 to 2021, serving to develop the corporate from fewer than 200 workers to greater than 6,000. At numerous occasions, she led enterprise operations, gross sales, advertising and marketing, buyer help, danger, actual property, and the entire individuals capabilities, together with recruiting and HR. 

Previous to Stripe, Claire spent 10 years at Google main numerous enterprise groups, together with overseeing facets of Gmail, Google Apps, and finally shopper operations, in addition to serving as a vp for AdWords On-line Gross sales and Operations, Google Provides, and Google’s self-driving automotive undertaking.  

Claire holds a bachelor’s diploma from Brown College and an MBA from Yale College. She at present serves on the boards of the renewable vitality firm Ameresco, the multi-platform publication The Atlantic, the self-driving expertise firm Aurora Innovation, and the client administration software program firm HubSpot. 

Her e book is Scaling Individuals: Ways for Administration and Firm Constructing. 

Please take pleasure in!

Hearken to the episode on Apple Podcasts, Spotify, Overcast, Podcast Addict, Pocket Casts, Castbox, Google Podcasts, Amazon Music, or in your favourite podcast platform. Watch the interview on YouTube right here.

Delivered to you by AG1 all-in-one dietary complement, LinkedIn Adverts advertising and marketing platform with 1B+ customers:, and Momentous high-quality dietary supplements.

The transcript of this episode may be discovered right here. Transcripts of all episodes may be discovered right here.

Pay attention onApple Podcasts
Pay attention onSpotify
Pay attention onOvercast

#724: Claire Hughes Johnson, Constructing Stripe from 160 to six,000+ Workers — The way to Take Radical Possession of Your Life and Profession

This episode is dropped at you by AG1! I get requested on a regular basis, “If you happen to may use just one complement, what would it not be?” My reply is often AG1, my all-in-one dietary insurance coverage. I really useful it in The 4-Hour Physique in 2010 and didn’t receives a commission to take action. I do my greatest with nutrient-dense meals, in fact, however AG1 additional covers my bases with nutritional vitamins, minerals, and whole-food-sourced micronutrients that help intestine well being and the immune system. 

Proper now, you’ll get a 1-year provide of Vitamin D free along with your first subscription buy—an important nutrient for a robust immune system and powerful bones. Go to DrinkAG1.com/Tim to assert this particular supply at present and obtain your 1-year provide of Vitamin D (and 5 free AG1 journey packs) along with your first subscription buy! That’s as much as a one-year provide of Vitamin D as added worth if you strive their scrumptious and complete day by day, foundational diet complement that helps whole-body well being.

This episode can also be dropped at you by Momentous high-quality dietary supplements! Momentous provides high-quality dietary supplements and merchandise throughout a broad spectrum of classes, and I’ve been testing their merchandise for months now. I’ve been utilizing their magnesium threonate, apigenin, and L-theanine day by day, all of which have helped me enhance the onset, high quality, and length of my sleep. I’ve additionally been utilizing Momentous creatine, and whereas it actually helps bodily efficiency, together with poundage or wattage in sports activities, I take advantage of it primarily for psychological efficiency (short-term reminiscence, and so on.).

Their merchandise are third-party examined (Knowledgeable-Sport and/or NSF licensed), so you may belief that what’s on the label is within the bottle and nothing else. If you wish to strive Momentous for your self, you should utilize code Tim for 20% off your one-time buy at LiveMomentous.com/Tim. And to not fear, my non-US mates, Momentous ships internationally and has you coated. 

This episode is dropped at you by LinkedIn advertisements, the go-to device for B2B entrepreneurs and advertisers who wish to drive model consciousness, generate leads, or construct long-term relationships that end in actual enterprise affect.

With a neighborhood of greater than 900 million professionals, LinkedIn is gigantic, however it may be hyper-specific. You’ve got entry to a various group of individuals all looking for issues they should develop professionally. LinkedIn has the advertising and marketing instruments that will help you goal your clients with precision, proper right down to job title, firm title, trade, and so on. To redeem your free $100 LinkedIn advert credit score and launch your first marketing campaign, go to LinkedIn.com/TFS!

What was your favourite quote or lesson from this episode? Please let me know within the feedback.

Need to hear an episode with Claire’s colleague, the co-founder and CEO of Stripe, Patrick Collison? Hearken to our dialog right here during which we mentioned the significance of giving concepts time to fail, succeeding in a seemingly saturated market, the siren music of excessive reward, natural traction, rising up as a “free-range” little one, studying historic Greek from a neighborhood monk, creating a novel worldview at any age, tips on how to make speedier choices, and far more.

#353: Patrick Collison — CEO of Stripe

SELECTED LINKS FROM THE EPISODE

  • Join with Claire Hughes Johnson:

LinkedIn | Twitter

SHOW NOTES

  • [07:51] Say the factor you assume you can’t say.
  • [13:24] Detoxifying your left-hand column.
  • [19:59] Sufferer versus participant.
  • [29:49] Advisable studying.
  • [36:53] The case for studying fiction.
  • [44:18] Crafting a working-with-me doc.
  • [52:07] Make the implicit specific.
  • [57:29] An Irish Goodbye.
  • [58:34] E mail insurance policies.
  • [1:03:58] Renegotiating the phrases of expectations.
  • [01:06:05] Listening for the quiet no.
  • [01:08:27] Cash versus time.
  • [01:10:14] Good guidelines may be liberating.
  • [01:12:59] Management and disappointment.
  • [01:17:59] Renegotiating previous disappointment.
  • [01:37:05] Asking a query versus stating an opinion.
  • [01:40:58] Coaching wheels for a “no.”
  • [01:42:26] Time, expertise, treasure, and testimony.
  • [01:46:37] Recognizing dangerous apples whereas hiring.
  • [01:48:37] If you happen to’re not self-aware, how would ?
  • [01:51:08] Work fashion assessments for self-awareness constructing.
  • [01:58:38] Paragons of no.
  • [02:00:51] No extra boards.
  • [02:04:58] Pushers and pullers.
  • [02:11:50] Parting ideas.

MORE CLAIRE HUGHES JOHNSON QUOTES FROM THE INTERVIEW

“There are two gaps that I believe are actually arduous. One is individuals who can’t cease being victims, and the opposite hole is—I name it ‘self-awareness hole,’ the place they assume they’re the perfect on the planet.”
— Claire Hughes Johnson

“How do you get outcomes? You get tremendous clear and clear about something implicit—you make it specific, and also you’re clear. This can be a course of. We’re going to undergo it to get to this final result. And what’s the final result we wish? Make it specific.”
— Claire Hughes Johnson

“I’m simply sincere about, ‘I can’t do that properly, and I believe you need somebody at their greatest. It’s not going to be my greatest.’”
— Claire Hughes Johnson

“My private lure is I believe I’m being an empath, giving them half-hour. ‘Let me hear your story.’ And in reality, the empathic factor to do is to say, ‘I’m going to do a chance evaluation. The possibility that I’m going to take a position/make a donation are sub 5 %. No. No for you, no for me. And also you don’t have to consider it ever once more. You don’t have should electronic mail me tomorrow and ask me once more.’”
— Claire Hughes Johnson

“There’s a cause these persons are leaders. More often than not they’re 80 % of the best way there. They’re simply not assured of their intuition. And so my job is to not inform them what to do or tips on how to do it; it’s to construct their confidence of their intuition after which, yeah, we are able to brainstorm the final 20 %.”
— Claire Hughes Johnson

“Individuals don’t be taught by being advised solutions. … What you’re going to do for those who’re a very good chief, a very good instructor, is you’re going to guide them by studying with you and they’ll get to the reply and you’ll have fun them doing that.”
— Claire Hughes Johnson

PEOPLE MENTIONED

The Tim Ferriss Present is one of the most well-liked podcasts on the planet with greater than 900 million downloads. It has been chosen for “Better of Apple Podcasts” thrice, it’s usually the #1 interview podcast throughout all of Apple Podcasts, and it has been ranked #1 out of 400,000+ podcasts on many events. To take heed to any of the previous episodes at no cost, take a look at this web page.