Powering the way forward for telecom: Microsoft brings agentic AI to life at TM Discussion board DTW

Telecommunications has all the time superior in waves—analog to digital, 3G to 5G, copper to cloud. Right now, a brand new swell is forming on the intersection of TM Discussion board’s Open Digital Structure (ODA) and agentic AI. TM Discussion board’s ODA provides operators a modular, standards-based basis; agentic AI layers on the autonomous determination assist that rework these modules into dwelling, self-optimizing techniques. Collectively, they transfer the business from reactive operations to proactive, closed-loop experiences. 

Over the previous yr, Microsoft engineers have road-tested that mixture with executives, technicians, buyer assist representatives, and builders. No matter geography or market, operators voiced three common priorities: break down operational silos, unlock information’s latent worth, enhance effectivity, and speed up innovation with out eroding belief. At TM Discussion board DTW Ignite 2025 in Copenhagen, Microsoft is demonstrating how the complementary relationship between ODA and agentic AI converts these ambitions into measurable enterprise outcomes. 

Microsoft’s subsequent chapter with the Open Digital Structure 

Microsoft has been a hands-on contributor to TM Discussion board initiatives for properly over 20 years, coauthoring Open APIs, chairing working teams, and donating manufacturing hardened code that turns requirements into deployable options. The ODA has develop into a focus of that collaboration. By aligning Microsoft Azure cloud-native foundations with ODA’s composable blueprint, Microsoft helps operators assemble best-of-breed options with out the drag of proprietary silos. 

Engineering groups from Microsoft work with communications service suppliers (CSPs) and business suppliers to validate specs, publish reference implementations, and channel discipline expertise again into the usual. The consequence for operators is quicker interoperability, lowered integration value, and faster time-to-value for brand spanking new digital companies. 

But a typical impediment stays: fragmented observability. Each vendor captures telemetry in another way, leaving operations groups to deploy advert hoc log aggregators and parsers that inflate prices and gradual incident response. Microsoft’s newest ODA contribution addresses this head-on. 

• ODA Observability Operator (open supply on GitHub)
  The operator prescribes a typical logging contract, integrates with Azure Monitor, and exposes well being information by way of TM Discussion board nonfunctional APIs. In early trials, carriers shrank the meantime to detect billing anomalies considerably, releasing groups to give attention to proactive optimization fairly than forensic log diving.
• ODA Touchdown Zone for Azure
  Steering and a finest observe information on infrastructure-as-code templates that hydrate into an ODA compliant atmosphere—coverage, safety, and monitoring.

The “Rising B2B with autonomous brokers” catalyst undertaking, involving gamers like Microsoft, Vodafone, and varied business companions, leverages the ODA Accelerator to remodel B2B gross sales for mid-tier enterprise prospects by enabling versatile quoting and commerce by way of generative AI. It allows versatile quoting and commerce, permitting prospects to seek out related merchandise utilizing semantic search and create personalized options that meet their particular enterprise necessities, budgets, and timelines. 

These property illustrate a easy fact: requirements solely matter once they migrate from documentation into operating code. By operationalizing TM Discussion board steerage, Microsoft accelerates engineering productiveness, slashes integration prices, and strengthens the capabilities of telecoms, in addition to offering a suggestions loop for continuous enchancment. 

Empowering community monetization by way of community APIs 

By means of our engagement with CAMARA and GSMA Open Gateway, Microsoft has performed a pivotal function in serving to operators monetize their networks by way of a sturdy associate ecosystem. This ecosystem helps the provisioning, aggregation, and routing of community API requests, enabling seamless integration and enhanced performance. Our collaboration with business leaders reminiscent of Aduna, Infobip, and Vonage brings aggregated community APIs on to the Azure Market. This integration grants Microsoft’s international group of builders and enterprises easy entry to important community capabilities, together with SIM swap detection, cellphone quantity verification, real-time machine location, and on-demand quality-of-service controls. Standardized by way of the CAMARA open-source undertaking—co-led by GSMA and the Linux Basis—these APIs are designed for seamless integration, guaranteeing that operators can effectively use community capabilities to drive innovation and progress. 

Giving the community a trusted Copilot 

Anybody who has joined a serious incident convention bridge understands the sense of urgency—and the expense. A number of groups chase clues, minutes really feel like hours, and each second of downtime erodes buyer expertise and model fairness. Community Operations Brokers constructed with Azure AI Foundry supply one other path to profitable resolutions. As Cristina Moura Rebelo, Head of AI Group and Ecosystem Engagement at MEO, describes it: 

“MEO is remodeling into an AI-powered techco, infusing AI into key area areas and leveraging innovation and know-how to create a aggressive benefit, enterprise progress, and operational excellency. The primary steps made with Azure AI Foundry have been key in unlocking the potential of use circumstances to streamline operations with ChatGOC and the HekaBot, in a scalable, iterative, and agile approach, inside a really brief time frame, delivering outcomes and scaled effectivity to the groups. That is our path to turning into an AI-powered techco.”   

—Cristina Moura Rebelo, Head of AI Group and Ecosystem Engagement, MEO

These AI companions ingest real-time telemetry, topology graphs, historic tickets, and vendor manuals; cause over anomalies; then suggest—and even execute—remediation steps beneath strict guardrails. Each motion is logged, coverage checked, and auditable in order that security and compliance are a part of the operational move. 

At TM Discussion board DTW Ignite 2025, Microsoft might be presenting on how we’re remodeling telecom operations with agentic AI, and unveiling the Community Operations Agent Framework, a reference structure and dealing pilot atmosphere that operators can discover hands-on. The bundle contains infrastructure-as-code templates, pattern knowledgebase content material, and step-by-step steerage for integrating Azure AI Foundry with present telemetry pipelines. With these property, communications service suppliers can progress from proof of idea to manufacturing in a matter of weeks—and achieve this with the reassurance that each remediation motion stays inside company threat tolerance. 

Unifying information with the Telco Analytics POC Accelerator 

Information is the gasoline for agentic AI, but it typically sits stranded throughout disparate clusters, information marts, and line-of-business purposes. The Telco Analytics POC Accelerator removes that friction, deploying a website particular information property on Microsoft Material full with service assurance, income administration, and subscriber 360 schemas; lineage insurance policies aligned to information mesh ideas; and steerage to attach your backend information sources. 

Past core ingestion pipelines, the accelerator offers predefined tables for service assurance, income administration, and subscriber 360, alongside pattern queries and dashboards that floor fast wins. Constructed-in pattern information permits builders to prototype AI workloads safely—accelerating experimentation whereas defending buyer privateness.

When operators acquire management of their information property, they monetize sooner, govern higher, and feed AI fashions richer context. Microsoft offers the launch pad.

“Material allow us to construct on the familiarity, safety, and scalability of Azure. It unites information flows, storage, analytics, and machine studying in a single expertise.”

—Jerod Ridge, Director of Information Engineering, Lumen

This unified strategy empowers operators to attain real-time insights and smarter selections, driving enterprise progress and innovation.

Reimagining enterprise assist techniques for an agentic world 

Enterprise assist techniques (BSS) are the business nerve heart of a telco, but many nonetheless really feel like Nineties ERP software program: dense menus, arcane codes, and labor-intensive workflows. Microsoft’s agentic BSS proof of idea charts a special course. 

At its coronary heart is Microsoft Copilot Studio, which leverages TM Discussion board Open APIs, the Mannequin Context Protocol, and safe device registration to let AI brokers act on behalf of buyer care reps. Take into account an agent who says, “Improve Alessia’s plan to limitless information and add a household hotspot.” The AI agent validates entitlements, calculates prorated fees, and triggers fulfilment—no swivel chair required. Subscribers improve within the time it takes to sip espresso.

Microsoft is equally optimistic concerning the potential of an Order Fallout Agent. As much as 3% of orders stall in fragmented fulfilment chains. The agent displays the queue, diagnoses failure patterns, and both self heals or curates a guided repair. In brief, the Order Fallout Agent turns a perennial ache level into an autonomous, closed loop course of—releasing care brokers to give attention to larger worth conversations and giving prospects the seamless expertise they anticipate.

KPN has prolonged using AI companions to their gross sales operations with Microsoft 365 Copilot. KPN used Microsoft 365 Copilot to reinforce their gross sales operations, streamlining processes, enhancing buyer engagement, and driving enterprise outcomes.

“From the second a buyer contact turns into a possibility, we hyperlink to that data in Microsoft 365 Copilot for Gross sales, so we are able to see all related information to organize for a dialog with the shopper,”

—Pierrette de Leeuw-Koumans, Lead Era Group, KPN

Copilot offers real-time information evaluation, predictive insights, and automatic workflows, enabling the gross sales group to give attention to strategic actions and ship personalised experiences. 

These demonstrations illustrate how BSS complexity can soften away, changed by conversational experiences powered by open APIs and reliable automation. The journey is incremental—operators can begin with a single fallout queue or improve move and broaden outward. 

Momentum stretching from lab to reside community 

Innovation with out adoption is theatre. Microsoft’s ecosystem companions are translating blueprints into operational good points: 

• Microsoft and main BSS suppliers are exploring joint proof of ideas that combine the Telco Analytics POC Accelerator and Observability Operator into subsequent technology income assurance workflows.
• PLDT has applied the Amdocs Buyer Engagement Platform, a sturdy, telco-grade answer collectively engineered by Amdocs and Microsoft elevate buyer expertise administration. “By combining the AI, generative AI, cloud, and deep telecom experience of Amdocs and Microsoft, PLDT an end-to-end answer that may drive larger agent productiveness, operational effectivity, and considerably enhance buyer loyalty,” stated Anthony Goonetilleke, Group President of Expertise and Head of Technique at Amdocs.
• Nokia’s NetGuard Cybersecurity Dome is offering complete safety for 5G networks, leveraging AI and automation to detect, handle, and reply to threats in real-time.
• Accenture, Tech Mahindra, and different international SIs are collaborating with Microsoft on service choices that speed up deployment of AI-ready information estates—combining migration experience, reference architectures, and operator particular finest practices. 

The breadth of deployments demonstrates that Microsoft’s strategy scales throughout geographies, regulatory regimes, and community generations. 

Charting step one 

Constructing towards autonomous operations seldom begins with a clean slate. The simplest place to begin is a enterprise second that already issues—whether or not it’s easing congestion at a busy city cell web site or clearing a cussed order backlog. Instrument that situation finish to finish, unify the supporting information, introduce a targeted agent, and observe the outcomes with self-discipline. Momentum builds shortly when measurable wins are seen to each engineers and executives. 

Microsoft and its companions stand prepared to assist, whether or not by way of co-innovation blueprints, fast pilots leveraging the ODA Accelerator for Azure, or structured engagements that mix area experience with change administration. 

Telecommunications stays, at its core, a human endeavor: engineers who safeguard crucial infrastructure, buyer care groups who construct loyalty, strategists who spot the subsequent market alternative. Agentic AI amplifies that experience—it automates repetitive evaluation, highlights hidden insights, and executes properly understood actions—whereas judgment, creativity, and empathy keep firmly in human fingers. By pairing individuals with autonomous help, operators can scale excellence with out sacrificing the personalized effect that defines nice service. Microsoft invitations the business to discover that partnership at TM Discussion board DTW Ignite 2025 and past. 

Be part of the journey 

Study extra by visiting the Microsoft Telecommunications Trade hub, the place answer briefs, buyer tales, and associate presents present actionable subsequent steps. Collectively, the business can flip aspiration into motion and chart the subsequent nice wave of telecom innovation.